OPEN RUN 2 NOW AVAILABLE SHOP NOW!

Sports
True Wireless
Accessories

OPENRUN PRO

Top Seller

OPENSWIM

Not With Bluetooth

OPENSWIM PRO

Versitile

OPENMOVE

Entry Level

OPENRUN PRO 2

Available now!

OPENRUN

Best Seller

OPENFIT

Top Seller

OPENFIT AIR

Advanced

CHARGE CABLE

Pro/OpenRun/Aeropex

CHARGE CABLE

Openswim Pro

OPENSWIM CHARGE CRADLE

Not for Pro!

Open-Ear Concept
Shokz ComfortTech

Open-Ear Technology allows you to stay aware of your surroundings while still enjoying your favorite tunes.

Learn More About Open-Ear >

Bone Conduction Technology >

DirectPitch™ Technology >

As a pioneer in ComfortTech and open-ear audio technology, the Shokz team continuously enhances the comfort of our products through innovation of design, materials, and acoustics.

Learn More >

We want to make sure you’re happy with your purchase! You can exchange or return most items within two weeks of purchase if they meet the following conditions:

  • Original condition: The item must be unworn, unwashed, and in its original packaging with all tags attached.
  • Timeframe: Returns and exchanges must be initiated within 14 days of receiving your order.
  • Item is either damaged upon receipt or defective.

What’s not eligible?

  • Items that have been used or removed from their packaging
  • Clearance items or Black Friday items.

Return shipping & fees

  • For exchanges you are responsible for covering the shipping cost to return the item to us. Usually between R100 and R150 depending on your location.
  • You can choose your preferred courier or use our designated one (additional information on drop-off and collection points will be provided upon request).
  • If your item is damaged or defective upon receipt or still within the warranty period please log a warranty ticket HERE so our support team can assist you going forwards.

Exchanges

We’ll gladly send you a replacement item once we receive your return and our support team have confirmed that the returned item is in 100% resell condition.

Refunds

  • Refunds will be issued via EFT (Electronic Funds Transfer) to your nominated bank account. Or via Payflex if you used this payment method.
  • EFT Refunds are processed every Friday.
  • Unfortunately, we cannot refund transaction fees associated with your original payment method if on a return(Credit Card, InstantEFT, Zapper, or Snapscan).
  • The Credit Card fee will be waived if you are due a refund on Out of Stock or damaged items.

Important Note:

This policy does not affect your rights under the Consumer Protection Act (CPA).